Company Name: Agreeya Solutions India
Experience: Freshers/Exp
Place: Noida
Salary:
As Per Industry
Mandatory :
Under general supervision, in a 24/7 in-bound call
center environment, Technical Support Representatives will provide technical
and network problem resolution to end-users (customers) by performing a
question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to,
resolving username and password problems
uninstalling/reinstalling basic software
applications
verifying proper hardware and software set up
power cycling equipment,
assisting with navigating around application menus
and troubleshooting email issues. Support will be provided by clearly
communicating technical solutions in a user-friendly, professional manner.
Representatives will perform related work as
required.
Duties and Responsibilities:
Deliver service and support to end-users using and
operating automated call distribution phone software, via remote connection or
over the Internet
Interact with customers to provide and process
information in response to inquiries, concerns, and requests about products and
services
Gather customer’s information and determine the
issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and
software issues involving internet connectivity, email clients, IPTV, VOIP and
more
Research required information using available
resources
Follow standard processes and procedures
Identify and escalate priority issues per Client
specifications
Redirect problems to appropriate resource
Accurately process and record call transactions
using a computer and designated tracking software
Offer alternative solutions where appropriate with
the objective of retaining customers and clients business
Organize ideas and communicate oral messages
appropriate to listeners and situations
Follow up and make scheduled call backs to
customers where necessary
Stay current with system information, changes and
updates
Skills Required:
Candidate Should have ability to speak and write
clearly and accurately and Proper phone etiquette
Candidate must have demonstrated proficiency in
typing and grammar
Knowledge of relevant software computer
applications and equipment
Knowledge of customer service principles and
practices
Candidate should have effective listening skills
Willingness to co-operate with others and work to
the greater good
Multi-tasking capabilities
jigyasajain01@gmail.com
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