Company Name: HDFC
Role: Customer Service Executive
Education Qualification: Any Graduate or Post Graduate
Experience: 0 to 3 yrs
Place: Bangalore
Salary:
1,75,000 -
3,00,000 P.A
Mandatory :
To be the first point contact with the customer in
the branch.
Provide customer service and product information
Distributing Product information
Deliverables Custodian
Balance Enquiries for walk-in customers
Brief transaction query
Balance Confirmation Certificates
Obtain referrals from walk-in customers for Current
account & Saving account and Demat
Cross sell of direct banking channels to walk-in
customers to deepen relationships
Account Opening Current account & Saving
account/FD
Collection of Foreign Currency Cheques
Report Generation & filing
Customer acquisition through sales to walk in
customers, referrals from walk-ins for Current account & Saving account and
Demat accounts.
Deepening of existing Current account & saving
account relationships.
Cross-Sell all products & services
Generation of referrals from internal database
Stop payment
Enhance the value of existing accounts of Current
account & saving account customers. Retention of accounts
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